Rental Clerk

Summary of Responsibilities:
The rental clerk is responsible for the rental department's customers, the management of contracts and invoices, damage and claims files.

Detailed description :
• Greeting customers at the counter and on the phone.
• Make prospecting calls to develop customers and satisfaction calls to ensure the quality of our services.
• Prepare rental quotes
• Opens and closes rental contracts
• Assembles rental files
• Performs invoicing and filing.
• Inspect trucks upon return from rental
• Ensures the renewal of the various truck permits.
• We call for evening and weekend calls (rotation with the team).
• Ensure the daily management of the fleet and customer files.
• Ensure the inventory of the fleet
• Classification of invoices
• Created new vehicle records

Qualifications required:
Training: DES
Experience: Minimum of 1 years of experience in a similar customer service or administrative position

• Sales skills
• Knowledge of customer service
• Know the tools of him Microsoft Office (Word Excel Outlook);
• Bilingualism.

• Excellent ability to work in a team, autonomy, professionalism;
• Very good communication and organization;
• Good ability to manage multiple tasks;
• Good presentation

• Sitting position for long hours;
• Using a computer for several hours a day;

• Frequent interruptions of work;
• Contact with several people.

• Sometimes demanding clientele;
• Lots of unforeseen events;
• Stress from a job well done.
  

• Wear the safety devices required for their work at all times, in an appropriate manner;
• Make their workplaces safe in order to prevent injuries to co-workers and visitors;
• Ensure the cleanliness of its workplaces;
• Inform the supervisor of any irregular situation that could cause an accident;
• In the event of an accident, follow the procedures issued by Hino Montreal inc.